Abstract: 
This paper explored the consumers’ level of organizational trust in deciding to buy from local businesses versus from corporations. This was done by investigating benevolence and integrity as constructs of trust and explored the impact of affective commitment. This paper also explored if demographics namely gender, education level, age, employment status and year in school (if they are currently attending school), had any impact on the consumers’ benevolence, integrity and affective commitment. The result of this study showed that gender did not affect the decision to purchase from local business or from corporation. Age and educational level also did not have any impact of purchase decisions. However, employed participants were committed to businesses that they frequented. Participants who felt that customer service and customer reviews were important felt a higher level of affective commitment towards businesses that they frequented.
Article File: 
Author: 
Andy Bertsch, Mohammad Saeed, James Ondracek, Joanna Claire Miranda, Tyler Boettcher, Briley Crissler, Jacob Burckhard, Tanner Crissler, Joshua Drew
Display Order: 
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