Grievance Mechanism

The College has an effective and objective multi-tier Grievance Redressal Mechanism, consisting of several forums and committees, that focuses on careful and sensitive handling of student grievances. The following committees/cells/units are duly constituted for resolution of various types of grievances:

A. Academic and Curricular Issues

a. Matters pertaining to Admissions: Admission Grievance Committee

b. Matters pertaining to Teaching-Learning: Teacher-In-Charges of respective Departments

c. Matters pertaining to Internal Assessment: Internal Assessment Committee

B. Non-Academic Issues

a. Matters pertaining to general discipline: Discipline Committee

b. Matters pertaining to discrimination: Equal Opportunity Cell

c. Matters pertaining to infrastructure: Administrative Office

d. Matters pertaining to sexual harassment: Internal Complaints Committee

e. Matters pertaining to ragging: Anti-Ragging Committee and Anti-Ragging Cell

C. Grievances related to Hostel

a. Matters pertaining to Boys Hostel: Discipline Committee for Hostel (Boys Hostel)

b. Matters pertaining to Girls Hostel: Discipline Committee for Hostel (Girls Hostel)

D. General Grievances

For any other grievances not categorized above: Students Grievance Redressal Committee

Students may register their grievances through the following channels

Offline	The aggrieved student(s) may directly approach the Convenor of appropriate committee with a written application or through email. In case of ragging related grievances, the aggrieved student (s) may directly inform any of the members of the Anti-Ragging Committee and/or Anti-Ragging Cell, SRCC on mobile. The details of the Anti-Ragging Committee and Anti Ragging Cell are published on the website. Grievances, on plain paper, may be posted in complaint boxes fixed around the campus at the following places: Outside Administrative Office Outside Library Block Near Principal’s Office at central stair case (ground-floor) of the Main Building In the Co-operative Area For matters of teaching-learning and internal assessment, students are advised to first express their grievance to the concerned faculty members. On non-resolution of grievance, the student may approach the Convenor, Internal Assessment Committee with a written application or through email. Aggrieved student (s) may also submit their grievance in writing or through email to the Principal, Shri Ram College of Commerce
Online	The student may register their grievance through the following links *(redirects to another window in the browser):*
	For matters pertaining to the College	https://www.srcc.edu/grievance-form
	For matters pertaining to the University	http://app.du.ac.in/sgr/index.php/form/create

Student Grievance Redressal Matrix at Shri Ram College of Commerce

Nature of Grievance	Category of Grievance	Whom to contact	Contact Details
A. Academic	Admissions	Convenor Admission Grievance Committee, SRCC	[email protected]
	Teaching-Learning	Teacher-In-Charges of respective Departments	Details may be viewed at: https://srcc.edu/student-zone/departments-units
	Internal Assessment	Convenor Internal Assessment Moderation Committee, SRCC	Details may be viewed at: https://srcc.edu/student-zone/committees
B. Non-Academic	Discipline in the College	Convenor Discipline Committee	Details may be viewed at: https://srcc.edu/student-zone/committees
	Discrimination on the basis of Caste, Creed, Ethnicity, Disability, Gender, Language, Region and Religion,	Anti-Discrimination Officer Equal Opportunity Cell, SRCC	Details may be viewed at: https://srcc.edu/student-zone/committees
	Infrastructure	AO (Administrative) Administrative Officer, SRCC	[email protected]
	Ragging	Convenor Anti-Ragging Committee	Details may be viewed at: https://srcc.edu/student-zone/committees
	Residential	Wardens of respective hostels	For Boys Hostel: [email protected] For Girls Hostel: [email protected]
	Sexual Harassment	Presiding Officer Internal Complaints Committee, SRCC	[email protected]
C. General	For grievances in any other matter other than the above	Convenor Student Grievance Redressal Committee	Details may be viewed at: https://srcc.edu/student-zone/committees

The appellate authority for all matters of student grievance at College level is the Principal, Shri Ram College of Commerce.