Students Services Guide

	Description & Categories of Works or Services	Contact Office/ Department	In-charge and email
1	ADMISSIONS, WITHDRAWALS AND RELATED MATTERS:: Admission & Withdrawal; Submission or Withdrawal of Original Certificates; Issue of Identity Card & Duplicate I. Card; Enrolment forms & formalities; Verification of educational documents or caste certificates; Issue of Identity Card & Duplicate I. Card; Migration to other institution, Selection or change of subjects as per given options; etc.	Administration Office	Section Officer, Administration; [email protected]
2	ATTENDANCE AND LEAVE MATTERS: Attendance Status; Permission/Intimation for Leave; Leave for participations Leave on Medical grounds; Benefits /Relaxation in Attendance; etc.	Administration Office	Section Officer, Administration; [email protected];
3	INTERNAL ASSESSMENT: Attendance Status; Correction in Attendance; Display of Assignment/Project/Practical Marks; Correction in Attendance/ Project/Practical Marks	Administration Office Computer Centre	Administrative Officer ([email protected]) STA (Computer Centre)
4	EXAMINATION MATTERS: Results; Issue of Original Mark-Sheet or Duplicate Mark-Sheet; Examination Form submission; Revaluation; Rechecking; UFM Cases; Promotion or Failure cases; Ex-Students matters; Correction in marks; Applying for or dropping improvement papers etc.	Administration Office	Section Officer,Administration; [email protected]
5	TEACHING MATTERS: Conduct of Classes; Students’ Assignments, Tests, Presentations, Projects; Mentoring or Counselling with Teachers	Concerned Academic Department.	Teacher In-charge of the concerned Department
6	ACADEMIC SUPPORT/UTILITIES: Time-Table; Allotment/Change of Section; Tutorial Groups; Allotment of Mentor, etc.	Concerned Department/ Administration Office	Teacher In-charge of the Course/ Section Officer;[email protected]
7	MARK-SHEET & CERTIFICATES: Issue of Original or Duplicate Mark-sheet; Provisional Certificate; Bonafide Certificate; Character Certificate; No Objection Certificate; Transcripts, etc.	Administration Office	Section Officer Administration;[email protected]
8	RECOMMENDATIONS AND PERMISSIONS: Recommendation Letter from Faculty;	Concerned Department	Teacher-in-charge of the Concerned Department
9	VERIFICATION OF PARTICULARS/ ENDORSEMENT ON FORMS: Verification of student’s particulars or Certification/Endorsement on various forms and letters – Scholarship Forms; Participation Forms; Hostel Accommodation Forms; Facilities by Government or NGO; University Forms; Application for part-time courses; Forwarding of Letters, etc.	Administration Office	Section Officer Administration;[email protected]
10	COLLEGE SCHOLARSHIPS, AIDS, AWARDS, MEDALS & PRIZES: Screening & Selection General Information/Dealing, Issue, Submission and Processing of Applications, etc. Disbursement of Scholarships and Aids	Scholarship / Awards Committee/ Administration Office/ Accounts Office	Convener of the concerned Committee/ Administrative Officer;[email protected]/ Section Officer Administration;[email protected]
11	FEE, AMOUNT PAYABLE AND RECEIVABLE: Deposit of Fee; On-line payments; Fee Receipts/Certificates/Break-up; Withdrawal of Scholarship Amount; Submission of bills for Students’ Activities; Advance Requirement for Students’ Activities; Refunds/Reimbursements; Bank Transfers; Cheque Deposits; Utilization Certificate; Issue of Bills for grants/sponsorships; etc.	Accounts Office	Administrative Officer (Accounts);[email protected] Section Officer (Accounts);[email protected]
12	STUDENTS CONCESSIONS: Concession for Air; Rail or Bus Travel, etc.	Administration Office	Section Officer(Administration);[email protected]
13	VENUE BOOKING BY STUDENTS: Booking of Room; Auditorium; Seminar Room; Open space or lawn for College Students’ Activities	Administration Office	Administrative Officer;[email protected]
14	STUDENTS BODIES & ACTIVITIES : Students Bodies Elections; Students Programmes & Activities Administrative Support for students Programmes;	- Concerned Society/ Administration Office	Advisor Student Union;[email protected]/ Faculty Advisor/ Administrative Officer;[email protected]
15	MAINTENANCE & UTILITY SERVICES: Matters related to water supply/quality; Electrical supply & AC functioning; Cleanliness of Class-rooms/Washrooms/Any other area in the Building or Campus etc. Matter related to Campus Security; Parking; Fire; Lift; Canteen; Photocopier Outlet; Stationery Outlet; Bank; etc.	Administration Office	Administrative Officer;[email protected]
16	FEEDBACK & SUGGESTION	Suggestion and Complaint Box	Convenor, Feedback Committee;[email protected]
17	GRIEVANCE & COMPLAINTS	Student Grievance Committee	Convenor,Students Grievance Committee;[email protected]
18	STUDENTS COUNSELLING	Counselling Services Committee	Convenor, Counselling Services Committee;[email protected]
19	LOST AND FOUND	Administration Office	Section Officer (Administration);[email protected]
20	MEDICAL ASSISTANCE	BHCU Sports Complex	Administartive Officer ( Admin);[email protected]
21	LIBRARY MATTERS	Library	Librarian;[email protected]
22	SPORTS MATTERS	Sports	In-charge, Sports;[email protected]
23	HOSTEL MATTERS	Hostel	Warden, Boys Hostel;[email protected] Warden, Girls Hostel;[email protected]
24	IT MATTERS IT Facilities, Gadgets, Equipment, Internet/Wi-Fi Access, Class Room Projectors, CCTV & Related Maintenance	Computer Center	STA (Computer Centre)